• Contact for wholesale and distribution enquiries.

Return & Exchange

At Oud Khaleeji, every fragrance is crafted with passion, precision, and the finest ingredients. Your satisfaction is our priority, and we want you to shop with complete confidence. If you are not fully satisfied with your purchase, our Customer Care team is here to assist you with returns and exchanges.

General Policy

  • If your order arrives damaged or broken due to our handling, you may return it immediately for a replacement or refund.
  • If you wish to return or exchange an order, you must contact our Customer Care team.
  • Products eligible for return or exchange must comply with the conditions outlined below.

Online Purchase Policy

The following terms apply to purchases made through oudkhaleeji.com.

Returns & Exchanges

  • Items purchased from oudkhaleeji.com must be returned through our local Customer Support team.
  • Products purchased from third-party websites or marketplaces are not covered under Oud Khaleeji’s return or exchange policy.
  • Unopened products may be exchanged or refunded within 14 days of purchase.
    • Shipping costs for these returns are the responsibility of the customer.
  • Opened products may be exchanged or refunded within 14 days only if we confirm that the product was:
    • Incorrectly delivered, or
    • Defective or has a verified quality issue.
    • In such cases, Oud Khaleeji will cover the shipping costs.
  • Orders may be cancelled within 24 hours of placing the order by contacting our Customer Care team.

In-Store Purchase Policy

For products purchased from an official Oud Khaleeji retail store:

  • Products may be exchanged or refunded within 14 days, provided they:
    • Are unopened.
    • Remain sealed in their original plastic wrapping.
    • Are returned to the same store where they were purchased.
  • Oud products and Loose Oils are non-returnable and non-exchangeable.
  • Products purchased during promotional campaigns or special offers:
    • Will only be exchanged with the same product if a quality issue exists.
    • Replacement values will be based on the original retail price, not the discounted price.
  • The original purchase invoice must be presented for all returns or exchanges.
  • Sale items, complimentary gifts, and promotional samples cannot be refunded or exchanged, except where required by law.

Customer Support

Our Customer Care team is committed to providing prompt assistance.

  • All customer inquiries will receive a response within 48 working hours.

Need Assistance?

If you have any questions regarding your order, returns, exchanges, or refunds, our Customer Care team is always happy to help. Contact us, and we’ll ensure your experience with Oud Khaleeji remains exceptional.